Question 1

I went through the setup process. What next?

Accepted Answer

Going through the setup wizard means you already:
Entered a supervisor
Created a site
Set your hours requirements
I suggest you then:
Customize some activities by adding some of your own, or hiding ones you don't use (you have to subscribe to do this).
Import prior hours using the Import feature in Settings.
Set a site's default supervisor: go into Settings / Sites and assign a default supervisor to a site (this simply means that when you are entering time and indicate a site, it automatically fills in the supervisor field for you).
Review your Hours pane and see what days you forgot to enter time by looking at the dots.
Answer this month's Reflection question and read others' responses.
Create your first report.

Question 2

Some supervision hours (like group, or excess hours) do not count toward my license. How to exclude them from the supervision total?

Accepted Answer

The app includes two supervision categories that are included in the “Total Supervision” number on the web dashboard and in your reports.

• Supervision (Individual)
• Supervision (Group)

If your state does not allow you to count:
 Group supervision (like for some LCSW licenses)
 Group supervision past 50% of your monthly total
 or supervision hours that for whatever reason should be discounted from supervision, but still included in indirect hours,

Do this:
1. In Settings / Activities, create a new Indirect activity called “Supervision (Excluded)”
2. Change all supervision time entries that are disallowed as supervision hours to use that new category.

This way, they will still count as indirect hours, but not toward supervision totals.

Question 3

How do I import hours?

Accepted Answer

In Settings tap Import and download the sample .csv file, or download the one below.

If you are using an existing spreadsheet, first make a copy.
The spreadsheet to be imported must have ONLY the following column labels, in this order:
Date (in mm-dd-yyyy format)
Activity
Site
Supervisor
Hours (must be in decimal format (2.5, not 2:30) and rounded to 15 minute increments)
Notes
All activity, site, and supervisor names in your spreadsheet must match the names of an activity, site, and supervisor in Settings.
Direct activities require a supervisor.
Export your spreadsheet as a .csv file. You can do this in Excel or Apple Numbers.
Go to Settings, tap Import, and then tap Import CSV. If there are any issues with your import file, it will tell you before importing any data.

The app will then state how many entries will be imported. Check this number against the number of rows in your spreadsheet. You can still cancel at this step before any data is imported.

Question 4

Can I import my data from Time2Track or Track Your Hours? (Quick answer: nope)

Accepted Answer

No, because those service do not allow you to export your own data.

The best I can tell you is that you should be keeping your own spreadsheet if you are using those services. Then if you decide that My LPC Hours is a better service for you, you can then import your own spreadsheet.

Question 5

How do I hide or delete activities that I don't use?

Accepted Answer

In Settings choose Activities 
Find and tap on the activity under either  Direct Activities or Indirect Activities.
To hide it, toggle the "Active" button off. To delete it, tap the trash can in the upper right.

You cannot delete the standard activities that come with the app.
You can delete an activity only if you created it, and it is not already used in a time entry.
You can hide any activity at any time.

Question 6

What is "Reflections"?

Accepted Answer

One question each month. Each question is posed as an opportunity to reflect upon an aspect of our professional development while we navigate our way through our intern and associate phases. Supervision is an absolute must, but it also helps to consider issues and questions that challenge our thinking and get us to explore the nuances of our chosen profession.

Sharing your response to a question is anonymous, showing only your initials and state. There is no "liking" or "promoting" or responding. It is just a wall against which to throw your thoughts and see how others are responding.

Question 7

What do the dots in the Hours pane represent?

Accepted Answer

The dots represent days with time entries. This is useful if You want to know, at a glance, whether you remembered to enter time on a particular day.

The colors of the dots represent the category of the entry. If there is at least one direct hour, or indirect hour, our supervision hour, there will be a corresponding dot.

Red: Direct hours.
Blue: Indirect hours.
Green: Supervision hours.

Question 8

I don't understand Report window's "Organize by" options.

Accepted Answer

Each row can represent individual entries, a day's total hours, or a week's total hours. If you choose the first option and put one entry per row, you can also include the notes for your direct and indirect time entries. The day and week options allow only for notes from supervision time entries.

Below are samples of what the report looks like for each method.

Which one should you use? Ask your supervisor. They may want to see everything you do, or they just want the total cumulative numbers in the bottom row.

Question 9

I changed supervisors. How do I remove them?

Accepted Answer

Make the supervisor inactive. This hides that supervisor from the pull-down menus for time entries, and from the recipients list in the Reports window.

Deleting a supervisor is possible only if that supervisor is not already used in a time entry. In this case the trash can icon will not be visible.

To make them inactive:

1. In the Dashboard in the upper right tap Menu / Settings / Supervisors 
2. Find and tap on the supervisor's name.
3. To make it inactive, toggle the "Active" button off.

Question 10

How does the digital signature feature work?

Accepted Answer

Users are given 5 signature requests each calendar month.

First, organize the report:

Choose the date range
Filter by site and/or supervisor (optional)
Select which supervisors should receive the report (only active supervisors are shown)
Select the organization method: by entry, day, or week
Indicate whether you want notes included in the Notes field

Then select “Send for Signature.”

You and your supervisor(s) will receive an email with a link to sign the report. Your supervisor must also initial each row.

When all parties have signed, another email is sent to all parties with the document and audit trail as a PDF attachment.

The document is also downloadable from the Signature Requests page (pencil icon in the Reports pane).

If your supervisor(s) reject your report, they have the option of entering an explanation. This text appears in the Signature Requests page.

Question 11

How do I send my report to my supervisor?

Accepted Answer

First, organize the report:

Choose the date range
Filter by site and/or supervisor (optional)
Select which supervisors should receive the report (only active supervisors are shown)
Select the organization method: by entry, day, or week
Indicate whether you want notes included in the Notes field

You then have three options for sending the report:

Export PDF.
Email Report (this optional includes a csv file of your entries for the specified date range; your answer to the most recent Reflections question; and a PDF attachment.
Send for digital signature.

With options 1 and 2 you have the ability to place an image signature on the PDF.

Question 12

How is my estimated completion time calculated?

Accepted Answer

It is based on your monthly averages:

• Up to version 1.12.1, Monthly Average was the average of all months since your licensure date;
• With version 1.13.1, Monthly Average is a rolling 90-day average.

Estimated Completion Date is when you complete your direct or indirect hours, whichever takes longer.

I made the change to a rolling 90-day average because it better reflects our development as counselors and increased activity levels, particularly for those of us who go straight into private practice.

Note: If direct hours are completed before you complete your indirect hours, then excess direct hours offset the indirect requirement (at least, in Texas, they do). This is already factored into the estimated completion date because the required indirect hours decreases with each excess direct hour.

• “Monthly Average” is shown only 30 days after your first time entry.
• The estimated completion date will be shown only 90 days after your first time entry.

Question 13

What is Cue?

Accepted Answer

Cue is two things: Session Cue and Count Up.

Session Cue is a timer  integrated into My LPC Hours designed to help track session time without the need to perform math in your head, or take your eyes away from your session, or wonder where in the session you are. It works in your peripheral vision, using a color sequence to inform you as to where in the session you are.

1. Set the length and tap "Ready"
2. Set the Red Alert setting (either off, or for 30, 60, 90, 120, 150, or 180 seconds)
3. Turn Overtime On or Off
4. Tap the white pill or the Start button to begin the countdown.
5. Tap Stop to add the time as a time entry in My LPC Hours, or dismiss it altogether.

What is the color sequence?
The session time is divided equally into:
Blue > Purple > Yellow > Red

What is Red Alert?
Turning Red Alert on will cause the timer to flash red / black. It does not extend the session time; for example, for a 55 minute session with a 180 second Red Alert, the first 52 minutes will be equally divided between the colors of the normal sequence, and the last three minutes will flash red / black.

What is Overtime?
If your session runs over the set time,  turn on Overtime, and it will continue counting.